Shipping, returns & refunds policy

Last Updated: November 25, 2025
Effective Date: November 25, 2025

1. INTRODUCTION

This Shipping, Returns & Refunds Policy applies to all artwork purchases made through Armax Miami Corp.’s online store. This Policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

Important: This Policy applies to artwork purchases only. For LED display installations, bespoke lighting projects, and technical services, shipping and delivery terms are specified in individual service agreements and quotations.

Principal Address:
136 NW 26th Street, Unit G101
Miami, FL 33127, United States

Contact:
Phone: +33 6 20 86 57 92
Email: contact@armax-miami.com
Customer Support: support@armax-miami.com

2. SHIPPING POLICY

2.1 Shipping Availability

United States Shipping: We offer standard shipping to all 50 United States, including:

• Continental United States (all 48 states)
• Alaska
• Hawaii
• U.S. Territories (Puerto Rico, U.S. Virgin Islands, Guam, etc.)

Shipping is currently available to United States addresses only through our online checkout.

2.2 International Shipping

For international orders (outside the United States):

We welcome international customers and can arrange shipping worldwide. However, international shipping requires a customized quote due to:

• Artwork size and weight variations
• Destination country requirements
• Customs documentation needs
• Insurance and handling requirements
• Carrier availability and restrictions

To Request International Shipping:

1. Complete our International Shipping Request Form available at:
   [www.armax-miami.com/international-shipping-request]
2. Provide the following information:
   • Artwork title and item number
   • Complete shipping address (including country and postal code)
   • Contact phone number and email
   • Any special delivery instructions or requirements
3. Receive Your Custom Quote:
   • Our team will respond within 1-2 business days
   • Quote will include shipping cost, estimated delivery time, and any special requirements
   • Quote is valid for 7 days from issue date
4. Complete Your Purchase:
   • Once you approve the quote, we will send you a payment link
   • Your order will be processed upon receipt of payment
   • We will arrange shipping and provide tracking information

International Shipping Timeline:

• Quote preparation: 1-2 business days
• Payment processing: 1-2 business days after approval
• Artwork preparation and packaging: 2-5 business days
• Shipping time: Varies by destination (typically 7-21 business days)

Note: International shipping quotes are binding for 7 days. If you do not complete payment within this period, you will need to request a new quote.

2.3 Domestic Shipping Options (United States)

We offer two shipping methods for U.S. destinations:

Standard Shipping:

• Delivery Time: 5-10 business days from shipment date
• Cost: Calculated based on artwork size, weight, and destination
• Tracking: Full tracking information provided
• Insurance: Included up to full purchase price value
• Signature: Signature required for artworks over $500

Express Shipping:

• Delivery Time: 2-3 business days from shipment date
• Cost: Premium rate based on artwork size, weight, and destination
• Tracking: Real-time tracking updates
• Insurance: Included up to full purchase price value
• Signature: Required on all express shipments

Shipping costs are calculated automatically at checkout based on:

• Artwork dimensions and weight
• Packaging requirements
• Destination ZIP code
• Selected shipping method
• Insurance value

2.4 Processing Time

Order Processing:

• Orders are processed Monday through Friday (excluding federal holidays)
• Orders placed before 12:00 PM EST are processed the same business day
• Orders placed after 12:00 PM EST or on weekends/holidays are processed the next business day

Preparation for Shipment:

• Small artworks (under 24″ × 24″): 1-3 business days
• Medium artworks (24″ × 24″ to 48″ × 48″): 3-5 business days
• Large artworks (over 48″ × 48″): 5-7 business days
• Custom or made-to-order pieces: As specified in product description

You will receive tracking information via email once your artwork ships.

2.5 Shipping Carriers

We use trusted shipping carriers to ensure safe delivery:

• FedEx (most artworks)
• UPS (standard and express)
• USPS Priority Mail (small, lightweight pieces)
• Specialized Art Shippers (large or fragile pieces)

We select the most appropriate carrier based on artwork size, fragility, destination, and delivery timeline.

2.6 Packaging Standards

All artworks are carefully packaged to ensure safe arrival:

• Small Works (under 16″ × 20″):
  • Wrapped in acid-free tissue paper
  • Protected with bubble wrap
  • Placed in rigid cardboard envelope or box
  • Marked “FRAGILE – ARTWORK”
• Medium Works (16″ × 20″ to 48″ × 48″):
  • Wrapped in glassine paper and acid-free tissue
  • Corner protectors installed
  • Multiple layers of bubble wrap
  • Double-wall corrugated cardboard box
  • Marked “FRAGILE – ARTWORK – THIS SIDE UP”
• Large Works (over 48″ × 48″):
  • Custom wooden crate construction
  • Foam padding and protective layers
  • Climate-controlled packaging materials
  • Professional art handling standards
  • Clearly marked orientation and handling instructions

Framed artworks receive additional protection:

• Glass or acrylic protected with foam and tape
• Frame corners individually wrapped
• Additional structural support
• “GLASS – HANDLE WITH CARE” labels

2.7 Order Tracking

Track Your Shipment:

1. Check your email for shipping confirmation (sent when order ships)
2. Click the tracking link provided
3. Monitor delivery progress on carrier website
4. Receive delivery notification when artwork arrives

If you don’t receive tracking information within 5 business days of placing your order:

• Check your spam/junk folder
• Log into your Armax account to view order status
• Contact customer support at support@armax-miami.com

2.8 Delivery Requirements

Signature Requirements:

• Required for all artworks valued at $500 or more
• Required for all express shipments
• Optional (but recommended) for artworks under $500

Important: If you waive the signature requirement and the package is lost or stolen after delivery confirmation, Armax cannot be held responsible.

Delivery Attempts:

• Carriers typically make 3 delivery attempts
• If delivery fails after 3 attempts, package is returned to sender
• Return shipping charges apply (see Section 3.10)
• You must arrange redelivery or pickup

Providing Access:

• Ensure someone is available to receive and sign for delivery
• Provide gate codes, access instructions, or special delivery notes at checkout
• Update delivery instructions by contacting support@armax-miami.com before shipment

2.9 Shipping Delays

Potential causes of delays:

• Severe weather conditions
• Natural disasters
• Carrier service disruptions
• Customs delays (international shipments)
• Incorrect or incomplete address information
• Recipient unavailability

In case of delays:

• We will notify you as soon as we become aware
• Track your package for real-time updates
• Contact the carrier directly for detailed information
• Contact our support team for assistance

Armax is not responsible for delays caused by:

• Shipping carrier service failures
• Weather or natural disasters
• Incorrect address information provided by customer
• Customs processing (international)
• Force majeure events

2.10 Refused or Undeliverable Packages

If a package is refused or undeliverable:

• Package will be returned to Armax
• You are responsible for original shipping costs
• You are responsible for return shipping costs
• Refund will be issued minus all shipping costs and a 10% restocking fee
• Artwork must be returned in original condition for refund eligibility

To avoid refused packages:

• Verify your shipping address carefully at checkout
• Provide accurate contact information
• Respond to carrier delivery notifications
• Arrange for someone to receive the package

3. RETURNS & REFUNDS POLICY

3.1 Return Window

You may return artworks within 14 days of delivery for a full refund, provided:

• Artwork is in the same condition as received
• Original packaging is intact and unused
• Artwork has not been hung, installed, altered, or damaged
• You have proof of purchase (order confirmation email)

Return period begins on the date of delivery (not the date of purchase or shipment).

3.2 Eligible Returns

Returns are accepted for:

• Change of mind or preference
• Artwork does not match expectations based on online images
• Color or size not as anticipated
• Does not fit intended space
• Any other reason within the 14-day return window

You do NOT need to provide a reason for returning within the 14-day period.

3.3 Non-Returnable Items

The following items CANNOT be returned:

• Custom commissioned artworks created specifically for you
• Made-to-order pieces customized to your specifications
• Artworks marked “Final Sale” in the product description
• Damaged artworks if damage was caused by the buyer
• Installed or altered artworks that have been hung, framed, or modified
• Artworks with broken seals or removed protective materials (if so indicated)

Special note on limited editions: Limited edition artworks with certificates of authenticity can be returned but the certificate must be returned in pristine condition. Signed or personalized certificates may affect resale value.

3.4 How to Initiate a Return

Step 1: Request Return Authorization

Contact us within 14 days of delivery:

• Email: returns@armax-miami.com
• Phone: +33 6 20 86 57 92
• Online: Submit return request form at [www.armax-miami.com/returns]

Provide the following information:

• Order number
• Artwork title and item number
• Reason for return (optional but helpful)
• Condition of artwork and packaging
• Preferred refund method

Step 2: Receive Return Authorization

We will respond within 1-2 business days with:

• Return authorization number (RMA)
• Return shipping instructions
• Return shipping label (if applicable – see Section 3.6)
• Packaging guidelines

Important: Do NOT ship artwork back without a return authorization number. Unauthorized returns may not be accepted or refunded.

Step 3: Package and Ship

• Repack artwork in original packaging if possible
• Follow our packaging guidelines (see Section 3.5)
• Include return authorization number inside package
• Write RMA number clearly on outside of box
• Ship via trackable, insured shipping method
• Retain proof of shipment and tracking number

Step 4: Receive Confirmation and Refund

• We will inspect artwork upon arrival (typically within 2-3 business days)
• Refund processed within 7-10 business days of approval
• Notification sent via email when refund is issued

3.5 Return Packaging Guidelines

To ensure safe return and full refund, follow these guidelines:

Small and Medium Artworks:

• Use original packaging if available and undamaged
• If original packaging is not available:
  • Wrap artwork in clean, acid-free tissue paper
  • Add bubble wrap layer (at least 2 inches all around)
  • Use sturdy, appropriately-sized box
  • Fill empty spaces with packing material
  • Seal securely with strong packing tape

Large Artworks:

• Original crate or packaging strongly recommended
• Contact support@armax-miami.com for assistance with packaging
• Professional packing services may be required (at your expense)

Framed Artworks:

• Protect glass/acrylic with foam and tape
• Use corner protectors
• Wrap frame separately from glass protection
• Double-box if possible

Inadequately packaged returns: If artwork arrives damaged due to insufficient packaging, we may:

• Deduct damage amount from refund
• Decline the return and ship artwork back to you (at your expense)
• Require professional inspection and quote for repairs

3.6 Return Shipping Costs

Who Pays for Return Shipping:

Customer Responsibility (you pay):

• Change of mind returns
• Artwork does not match your expectations
• Size, color, or style preference
• Any discretionary return within the 14-day window

Armax Responsibility (we pay):

• Damaged artwork upon arrival (reported within 48 hours)
• Incorrect artwork sent
• Artwork significantly not as described on website
• Defective artwork due to manufacturing or materials

Free Return Shipping Label: If the return is our responsibility, we will provide a prepaid return shipping label at no cost to you.

Estimated Return Shipping Costs (if customer responsibility):

• Small artworks: $15-$40
• Medium artworks: $40-$100
• Large artworks: $100-$300+
• Crated artworks: $200-$500+

We strongly recommend purchasing shipping insurance for returns. You are responsible for the artwork until it reaches our facility.

3.7 Refund Processing

Timeline:

• Inspection: 1-3 business days after receipt
• Approval notification: Same day as inspection
• Refund processing: 5-7 business days from approval
• Bank/card processing: Additional 3-5 business days (varies by institution)

Total time from return arrival to funds in your account: Typically 7-15 business days

Refund Method: Refunds are issued to the original payment method:

• Credit card refunds appear as a credit on your statement
• Debit card refunds return to your bank account
• PayPal refunds return to your PayPal account
• Bank transfer refunds return via bank transfer (may take longer)

Partial Refunds: Partial refunds may be issued if:

• Artwork shows signs of use, installation, or hanging
• Packaging damage affects resale value
• Certificate of authenticity is damaged or missing
• Artwork is returned after the 14-day window (at our discretion)
• Any damage to the artwork that was not pre-existing

Restocking Fee: A 10% restocking fee may apply to:

• Returns after the 14-day window (if accepted at our discretion)
• Large or oversized artworks requiring special handling
• Artworks returned without original packaging

No restocking fee applies to standard returns within the 14-day window.

3.8 Original Shipping Costs

Standard Returns (Change of Mind):

• Original shipping costs are NOT refunded
• You receive a refund for the artwork purchase price only
• You pay for return shipping

Example:

• Artwork price: $2,600
• Original shipping paid: $45
• Refund amount: $2,600
• You pay return shipping: ~$40
• Net refund to you: $2,600 minus your return shipping cost

Our Fault Returns (Damaged, Incorrect, Not as Described):

• Full refund including original shipping costs
• We provide free return shipping label
• No deductions from refund

3.9 Exchanges

We do not offer direct exchanges.

If you wish to exchange an artwork:

1. Return the original artwork following our return process
2. Receive your refund
3. Place a new order for the desired artwork

This ensures proper inventory management and protects both parties.

Tip: If you’re unsure about size or color, contact our team at support@armax-miami.com before purchasing. We can provide additional photos, videos, or measurements to help you decide.

3.10 Failed Delivery Returns

If you refuse delivery or fail to accept delivery after multiple attempts:

• Package will be returned to Armax
• Original shipping costs are NOT refunded
• Return shipping costs are deducted from your refund
• 10% restocking fee applies
• You must contact us within 7 days to arrange re-shipment (at your expense)

To avoid this situation:

• Ensure someone is available to receive the package
• Provide accurate delivery instructions and contact information
• Respond to carrier delivery notifications promptly

3.11 Lost or Stolen Packages After Delivery

If a package is marked as delivered but you did not receive it:

First Steps:

1. Check with household members, neighbors, or building management
2. Look around your property (porches, garages, side doors)
3. Check the tracking details for delivery location and photo (if available)
4. Contact the carrier directly to file a claim

Armax Responsibility:

• If signature was required and not obtained, we will investigate with carrier
• We will work with you and the carrier to resolve the issue
• Insurance may cover the loss

Customer Responsibility:

• If you waived signature requirement and package shows delivered, we cannot be held responsible
• We recommend filing a police report for stolen packages
• Check if your homeowner’s/renter’s insurance covers package theft

Resolution:

• If carrier confirms non-delivery, we will send a replacement at no charge
• If carrier confirms delivery and package is stolen, you may need to file an insurance claim
• Each situation is evaluated on a case-by-case basis

4. DAMAGED OR INCORRECT ITEMS

4.1 Reporting Damaged Shipments

Immediate Inspection Required:

• Inspect package exterior immediately upon delivery
• Note any visible damage on delivery receipt (if driver is present)
• Do NOT refuse the package – accept it and note damage
• Photograph any external damage before opening

Opening the Package:

• Open carefully and save ALL packaging materials
• Photograph the artwork in its packaging
• Photograph any damage to the artwork
• Retain all protective materials and documentation

Reporting Timeline:

• Report damage within 48 hours of delivery to support@armax-miami.com
• Include photos of:
  • Exterior box damage
  • Interior packaging
  • Artwork damage
  • All sides and close-ups of damaged areas
• Include order number and tracking information

After 48 hours: Claims become more difficult to process and may not be accepted by carriers or insurance.

4.2 Types of Damage

Transit Damage (carrier responsibility):

• Crushed or punctured box
• Broken frame or glass
• Torn or punctured canvas
• Scratched or dented surfaces
• Water damage

Resolution: Full refund or replacement at no cost to you. Return shipping provided.

Manufacturing Defects (artist/Armax responsibility):

• Paint cracking or peeling
• Structural issues with stretched canvas
• Mounting hardware failures
• Material defects

Resolution: Full refund or replacement at no cost to you. Return shipping provided.

Pre-existing Condition (disclosed):

• Minor imperfections noted in listing description
• Vintage or aged patina (part of artwork character)
• Artist’s intentional distressing or technique

Resolution: These are not considered defects if disclosed. No refund or replacement.

4.3 Incorrect Item Received

If you receive the wrong artwork:

• Contact us immediately at support@armax-miami.com
• Do NOT return the item without authorization
• Provide photos of the received item and packing slip
• We will arrange free pickup of incorrect item
• Correct item will be shipped immediately at no additional cost

If you receive someone else’s order:

• Do NOT open the package further
• Contact us immediately
• We will arrange pickup and delivery to correct recipient
• Your correct order will be expedited

4.4 Resolution Options

For damaged or incorrect items, you may choose:

Option 1: Full Refund

• Return the artwork using our prepaid label
• Receive full refund including original shipping costs
• Refund processed within 7-10 business days of our receipt

Option 2: Replacement

• Return the damaged/incorrect artwork
• We ship the correct/undamaged artwork immediately
• No additional cost to you
• Priority processing

Option 3: Partial Refund (minor damage only)

• Keep the artwork with minor, barely noticeable damage
• Receive a partial refund as compensation
• Amount determined based on extent and visibility of damage
• Typically 10-30% of purchase price

We will work with you to find the best solution for your situation.

4.5 Filing Claims

Carrier Claims: Armax handles all carrier damage claims on your behalf:

• We file the claim with the shipping carrier
• We provide all required documentation and photos
• You are not responsible for dealing with the carrier
• You receive resolution directly from Armax

Insurance Claims: All shipments are insured for full purchase price:

• Insurance covers loss or damage in transit
• Claims processed by Armax with insurance carrier
• You receive refund or replacement regardless of claim outcome
• Armax assumes all claim processing responsibilities

Your only responsibility is to:

• Inspect and photograph damage within 48 hours
• Provide photos and information to Armax
• Retain packaging materials until claim is resolved (typically 7-14 days)
• Cooperate with any requests for additional information

5. AUTHENTICITY GUARANTEE

5.1 Our Commitment to Authenticity

Armax guarantees the authenticity of all artworks sold through our online store.

Every artwork is:

• Created by the attributed artist (e.g., Julian Arnaud)
• Accurately described regarding medium, materials, and date
• Accompanied by accurate provenance information
• Genuine and original (not reproduction or forgery)

5.2 Certificate of Authenticity

Included with qualifying artworks:

• Original artworks over $1,000 typically include a Certificate of Authenticity
• Certificate includes: artist name, artwork title, medium, dimensions, date, signature/stamp
• Some artworks include artist’s signature on reverse or certificate
• Limited editions include edition number and total edition size

Note: Not all artworks include formal certificates. Please check the product listing for details.

5.3 Authenticity Guarantee Period

We guarantee authenticity for 1 year from date of delivery.

If you discover that an artwork is not authentic within 1 year:

1. Contact us immediately at authenticity@armax-miami.com
2. Provide detailed explanation of your concerns
3. Provide any expert opinions or evidence (if available)

We will investigate and may request:

• Return of the artwork for inspection
• Independent expert evaluation
• Additional documentation or provenance research

If artwork is determined to be inauthentic:

• Full refund provided, including original purchase price and shipping
• Return shipping costs covered by Armax
• This is your sole remedy under the authenticity guarantee

5.4 Authenticity Guarantee Exclusions

This guarantee does NOT cover:

Attribution Disputes:

• Artworks where description reflects generally accepted scholarly opinion as of sale date
• Changes in expert consensus after purchase date
• Subjective opinions about attribution

Scientific Methods:

• Authentication methods not generally accepted at time of sale
• Scientific processes not commercially available at time of sale
• Methods that would damage the artwork

Condition vs. Authenticity:

• Restoration or conservation work (does not affect authenticity)
• Aging, patina, or wear (expected for vintage works)
• Damage occurring after purchase

Third-Party Sales:

• Artworks resold to third parties (guarantee is non-transferable)
• Guarantee applies only to original purchaser

Described Uncertainty:

• Artworks sold “as attributed to” or with noted uncertainty
• Works described as “school of,” “manner of,” or “after”

5.5 Artwork Descriptions

Our descriptions are based on:

• Information provided by the artist or their representatives
• Visual inspection by our team
• Available provenance and documentation
• Industry-standard terminology

Descriptions include:

• Artist name
• Title
• Year of creation
• Medium and materials
• Dimensions
• Edition information (if applicable)
• Signature location
• Condition notes (if applicable)

Photographs:

• Professional photography in controlled lighting
• Colors calibrated for accuracy
• Multiple angles when helpful
• Detail shots of signature, texture, etc.

Please note:

• Colors may vary slightly due to screen settings
• Actual artwork may have texture not visible in photos
• Dimensions are approximate
• Natural variations in handmade items are expected

6. ARTWORK CONDITION AND DESCRIPTIONS

6.1 Condition Standards

New Artworks (directly from artist):

• Pristine, unused condition
• No defects or damage
• Original packaging
• Certificate of authenticity (if applicable)

Vintage or Pre-owned Artworks:

• Condition clearly described in listing
• Any flaws, damage, or restoration noted
• Photos show actual condition
• Age-appropriate wear expected and acceptable

6.2 Common Condition Terms

Excellent:

• Like new or gently used
• No visible wear or damage
• May have very minor, nearly invisible imperfections

Very Good:

• Lightly used with minimal signs of wear
• Minor imperfections that do not detract from appearance
• Fully functional and displayable

Good:

• Moderate use or age-related wear
• Some visible imperfections or minor damage
• Still presentable and displayable
• Specific issues noted in description

Fair:

• Significant wear, age, or damage
• May require restoration or repair
• Sold “as is” with all issues disclosed
• Typically sold at reduced price

6.3 Framing Condition

For framed artworks:

• Frame condition is described separately from artwork condition
• Minor frame wear or damage does not affect artwork value
• “Excellent artwork, good frame” indicates artwork is pristine but frame shows wear
• You may choose to reframe if desired

Frame disclaimers:

• Frames may show minor dings, scratches, or wear
• Frame glass may have minor imperfections
• Vintage frames may have age-appropriate patina
• Frame is provided as a convenience but does not affect authenticity or value of artwork

6.4 Photography and Color Accuracy

We strive for accurate representation but:

• Monitor and screen settings affect color perception
• Lighting conditions vary in different environments
• Metallic, iridescent, or textured surfaces are difficult to photograph
• Some colors may appear slightly different in person

If color accuracy is critical:

• Contact us for additional photos in different lighting
• Request a video of the artwork
• Ask for specific color codes or material descriptions
• Consider ordering a color sample or swatch (if available)

No returns accepted solely due to minor color variations that are within normal photography limitations.

6.5 Dimensions and Sizing

Dimensions provided are approximate:

• May vary slightly (typically within 0.5 inches)
• Measure outer frame dimensions for framed works
• Canvas or artwork dimensions exclude frame
• Depth includes any frame protrusion from wall

Framed vs. Unframed:

• “Image size” = actual artwork dimensions
• “Frame size” = outer frame dimensions
• “Mat opening” = visible artwork area (if matted)

If exact dimensions are critical:

• Contact us for precise measurements
• Request photos with measuring tape
• Consider that handmade items may have slight variations

7. SPECIAL CIRCUMSTANCES

7.1 Pre-Orders and Made-to-Order Items

Pre-Orders:

• Items not yet in stock or currently being created
• Estimated delivery date provided in listing
• Payment charged at time of order
• Cancellations accepted up to 24 hours after order placement
• After 24 hours, pre-orders are non-refundable

Made-to-Order:

• Artworks created specifically to your specifications
• Production timeline provided in listing
• Cannot be canceled once production begins
• Not eligible for standard 14-day return policy
• Can only be returned if defective or not as specified

7.2 Limited Editions

Limited edition artworks:

• Edition number indicated in listing (e.g., “5/25” = number 5 of 25 total)
• Certificate of authenticity included
• Artist signed and numbered
• Cannot be returned once certificate is opened and signed (except for defects)

Artist Proofs (AP):

• Special editions outside the numbered series
• Typically more valuable and limited
• Same return policy as limited editions

7.3 Custom Commissions

Custom commissioned artworks are NOT available for purchase through our online store.

For commissioned work:

• Contact us directly at commissions@armax-miami.com
• Discuss your requirements and vision
• Receive formal commission agreement
• Separate terms apply to commissioned works

Commissioned works are non-refundable and non-returnable except in cases of significant deviation from agreed specifications.

7.4 Gift Purchases

If you purchase an artwork as a gift:

• Return window begins from recipient’s delivery date
• Returns must be initiated by original purchaser (you)
• Refund will be issued to original payment method
• Gift recipient cannot independently process return

To facilitate gift returns:

• Include gift note with order
• Notify us of gift purchase at time of order
• Provide recipient’s contact information
• Include your contact information in package

7.5 Multiple Item Orders

If you order multiple artworks in one order:

• Items may ship separately if ready at different times
• Each item has its own 14-day return window from its delivery date
• You may return some items and keep others
• Shipping costs are prorated for partial returns

7.6 Holiday and Peak Season Orders

During holiday seasons (November-December):

• Extended return windows may be offered (check website for current policy)
• Shipping times may be longer than usual
• Customer service response times may be slightly extended
• Order early to ensure timely delivery

Holiday return extensions (if applicable):

• Items purchased in November-December may have return windows extended to January 31
• Check your order confirmation for specific return deadline
• All other terms and conditions remain the same

8. CUSTOMER RESPONSIBILITIES

8.1 Accurate Information

You are responsible for:

• Providing accurate shipping address
• Including apartment, suite, or unit numbers
• Providing working phone number for carrier contact
• Specifying any special delivery instructions
• Ensuring address is deliverable by commercial carriers

We are not responsible for:

• Delays or non-delivery due to incorrect address
• Additional shipping charges for address corrections
• Lost packages sent to wrong address per your information

8.2 Package Receipt

You are responsible for:

• Being available to receive packages (or arranging alternative recipient)
• Providing gate codes or building access information
• Responding to carrier delivery notifications
• Inspecting packages immediately upon receipt
• Reporting damage or issues within required timeframes

8.3 Return Compliance

You are responsible for:

• Following return procedures correctly
• Obtaining return authorization before shipping
• Packaging items properly for return
• Using trackable, insured shipping methods
• Keeping proof of shipment
• Meeting return deadlines

8.4 Care and Use

You are responsible for:

• Proper handling and care of artworks after delivery
• Following care instructions (if provided)
• Not installing, altering, or modifying artworks before return period expires (if you plan to possibly return)
• Protecting artworks from damage

9. ARMAX RESPONSIBILITIES

9.1 Accurate Descriptions

We are responsible for:

• Providing accurate artwork descriptions
• Including all relevant condition information
• Using honest, representative photography
• Disclosing any known defects or issues

9.2 Safe Packaging and Shipping

We are responsible for:

• Packaging artworks securely and appropriately
• Using quality packaging materials
• Insuring all shipments
• Selecting reliable carriers
• Providing tracking information

9.3 Customer Service

We are responsible for:

• Responding to inquiries within 1-2 business days
• Processing returns and refunds promptly
• Resolving issues fairly and professionally
• Maintaining clear communication throughout the process

9.4 Quality Assurance

We are responsible for:

• Inspecting artworks before shipment
• Ensuring authenticity and quality
• Standing behind our authenticity guarantee
• Honoring our return and refund policies

10. CONTACT INFORMATION

10.1 Customer Support

General Questions:
Email: support@armax-miami.com
Phone: +33 6 20 86 57 92
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Shipping Questions:
Email: shipping@armax-miami.com
Phone: +33 6 20 86 57 92

Returns and Refunds:
Email: returns@armax-miami.com
Phone: +33 6 20 86 57 92

International Shipping Requests:
Email: international@armax-miami.com
Online Form: www.armax-miami.com/international-shipping-request

Damaged Items:
Email: support@armax-miami.com (mark “URGENT – DAMAGE”)
Phone: +33 6 20 86 57 92 (call within 48 hours of delivery)

Authenticity Questions:
Email: authenticity@armax-miami.com

10.2 Mailing Address

Returns and Correspondence:
Armax Miami Corp.
Attn: Customer Service
136 NW 26th Street, Unit G101
Miami, FL 33127, United States

Note: Always obtain return authorization before sending any items to this address.

10.3 Response Times

We aim to respond to all inquiries within:

• Urgent issues (damage, non-delivery): Same business day
• General questions: 1 business day
• Return authorizations: 1-2 business days
• International shipping quotes: 1-2 business days

During peak seasons or high volume periods, response times may be slightly longer. We appreciate your patience.

11. POLICY UPDATES

11.1 Changes to This Policy

We reserve the right to modify this Shipping, Returns & Refunds Policy at any time. Changes will be effective immediately upon posting to our website.

Material changes will be communicated via:

• Email notification to registered customers
• Prominent notice on our website
• Update to “Last Updated” date at top of policy

Your order is governed by the policy in effect at the time of purchase.

11.2 Questions or Concerns

If you have questions about this policy or specific situations not addressed:

• Contact our customer service team
• We will work with you to find a fair resolution
• Each situation is evaluated on its individual merits

12. INTEGRATION WITH OTHER POLICIES

This Shipping, Returns & Refunds Policy is part of and should be read together with:

• Terms and Conditions – Overall terms of service
• Privacy Policy – How we handle your information

In case of conflict between policies, the order of precedence is:

1. Specific service agreements (for LED displays, lighting projects)
2. Terms and Conditions
3. This Shipping, Returns & Refunds Policy
4. Privacy Policy

QUICK REFERENCE GUIDE

Shipping at a Glance

Returns at a Glance

Damage Claims at a Glance